Frequently Asked Questions

 Here's how Parcel Pros makes it easy for you:

1. Personal Shopping: You shop, and we take care of the rest. Have your items delivered to us, and we'll handle the shipping and delivery to your doorstep in Sierra Leone.
2. Assisted Shopping: Simply provide us with item links and funds, and we'll do the shopping on your behalf. We then manage the entire shipping and delivery process to your location.
3. Family Deliveries: If your family members abroad need to send you items, we've got it covered. We handle the shipping and ensure safe delivery.
4. Warehousing / Storage Solutions: Planning to buy large items but not ready to ship immediately? No problem. We offer secure storage facilities until you're ready to proceed. Your convenience is our priority.

We provide two efficient shipping options:

• Express: Receive your items in just 10 days.
• Standard: A cost-effective choice, with delivery in approximately 8 weeks.

For inquiries about our Warehousing / Storage Solutions, please feel free to contact us.

Parcel Pros simplifies your shopping and shipping needs, ensuring a hassle-free experience. If you have any questions or need further assistance, don't hesitate to reach out!

Our customer support team is available to assist you from Monday to Friday, 9:30am to 5pm EST. 

Placing an order with Parcel Pros is incredibly easy, and we offer you two convenient options:

Direct Order Placement:

1. Shop at your favorite US-based stores or e-commerce platforms and select the items you desire.
2. During the checkout process, use our US warehouse address as the delivery destination. This is where your items will be received.
3. Once your order reaches our US warehouse, we'll take care of the international shipping and deliver your package to Sierra Leone. Our advanced tracking system ensures you stay in the loop throughout the journey.

Assisted Order Placement:

1. Reach out to our dedicated team with the details of the items you wish to purchase.
2. Our experienced team will place the order on your behalf, ensuring accuracy and efficiency.
3. Once the items are received at our US warehouse, we'll handle the shipping process and get your package safely to Sierra Leone. You can rest easy knowing we're taking care of every detail.

Whichever option you choose, Parcel Pros is committed to providing you with a seamless and hassle-free ordering experience. Feel free to contact us for any inquiries, assistance, or to initiate your order. Our mission is to bring your desired products to your doorstep in Sierra Leone with ease and efficiency.

If you miss a delivery, we will leave a notice with instructions on how to reschedule delivery or pick up your package from the nearest delivery center.

Yes, consolidating your packages can save you money on shipping costs and import duties and taxes when shipping multiple items as opposed to shipping them individually and separately. We recommend you consolidate your packages when placing your order with us. 

Each country has its own set of restrictions and prohibited items when it comes to international shipping. Some common restricted items when shipping to Sierra Leone include, but not limited to:

• Firearms and ammunition
• Illegal drugs
• Pornographic materials
• Endangered species or products made from them
• Counterfeit goods
• Hazardous materials
• Perishable items

It is important to note that restrictions can change over time, and it is always recommended to check with the relevant government agencies to ensure that your shipment complies with all laws and regulations before shipping. Also, Parcel Pros is not responsible for any restricted items in the package, customs, or any other government-related processes.

Delivery times vary depending on the shipping method. Express air freight typically takes 10 days from ship date, and cargo sea shipping typically takes 7 weeks from ship date. We will provide an estimated delivery date when you place your order. 

We will provide you with a tracking number once your package has been shipped. You can track your package using this number on our website or by contacting customer service. 

We do not accept returns or issue refunds for our services. 

Currently, we only ship to Sierra Leone. 

There may be additional fees for customs and import duties, which are the responsibility of the customer. 

Yes, we provide optional insurance to protect your items during transit.

• Flat Fee: $2 for shipments valued up to $100.
• Standard Rate: 2% of the declared value for shipments over $100.
• High-Risk Items: 3% of the declared value for electronics, fragile goods, and high-value shipments.
• Maximum Coverage: Up to $10,000 per shipment.

Insurance does not cover improper packaging, pre-existing damage, prohibited items, or delays without damage. Claims must be filed within 7 days of delivery or notification of loss.

For more details, read our full Shipping Insurance Policy.

Our terms and conditions are available on our website or upon request. 

You can contact customer service by email or phone. Contact details will be provided when you place your order.